Where do you ship beef?
We ship beef from Yellowstone country in Montana to the continental United States. At this time we do not ship to Alaska, Hawaii, or internationally. Local pick up and delivery is available.
A physical address is required for carriers (UPS and FedEx). We cannot ship to P.O. Boxes or APO addresses.
We do offer some shelf stable products (caps, mugs, etc) that can be shipped non-perishable.
When do you ship?
We ship only on Mondays and/or Tuesdays but no later than Wednesdays each week to ensure delivery by end of week. Exclusions apply for holidays, weather delays and other unforeseen events.
Orders placed after weekly shipping day are shipping on the next Monday/Tuesday.
How is beef packaged and shipped?
All Felton Angus Beef products are processed by USDA inspected, small family craft butchers, perfectly aged and flash frozen in individually sealed air tight packages. Your Felton Angus Beef order is hand packed in a custom designed insulated and recyclable shipping box with dry ice and/or cold packs.
How will my beef arrive? Is it frozen?
Beef is custom packed in an insulated shipping box with dry ice. It will arrive frozen, partially frozen or below refrigerator temperature. Beef should be placed in freezer or refrigerator immediately upon delivery.
We recommend an order minimum of at least 5 pounds to ensure optimal frozen packaging, shipment and delivery.
My beef is partially defrosted. Can I still refreeze it?
Yes, as long as beef is partially frozen and at least refrigerator cold (below 40 degrees F internal temp) it is safe to refreeze.
Just like when you buy meat at the grocery store, it has been frozen and kept refrigerated. You purchase, take home and can safely refreeze.
USDA guidelines state: If food is still partly frozen, still has ice crystals, or is as cold as if it were in a refrigerator (below 40 degrees F) it is safe to refreeze or use. It is not necessary to cook raw foods before refreezing.
Please refer to food safety guidelines when handling, cooking and serving beef.
Felton Angus Beef makes every attempt to fulfill orders based on customer requested shipping and delivery date. However, holidays, weather and unforeseen circumstances can force exceptions to deliveries. Important shipping notes to keep in mind:
Due to the nature of our product, we are unable to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee, please contact us at 406-224-1169 or email@example.com immediately and our team will gladly assist you in the refund/review process.
In the event of a carrier delay or damage to the shipping box that results in your beef arriving warm (above 40 degrees F as measured with a food thermometer) or you feel your order is compromised or unsafe in any way – notify us immediately by emailing firstname.lastname@example.org
Do not consume or taste suspect food.
Tracking your order
You will receive an email confirming your order was placed and shipped. A tracking number will be sent when your order is processed. The billing customer is responsible for ensuring that the recipient will be able available for delivery. It is highly recommended you monitor the package to ensure that it can be received by you or your designated recipient.
Please reference the shipping confirmation email that contains tracking number and expected delivery date by carrier.
Felton Angus Beef is not responsible for damage to the products if recipient is not available to accept the shipment at time of delivery. We ship without required signature to ensure your product arrives in a timely manner. Damage to the products due to an incorrect or incomplete address voids our guarantee.
My order has shipped. Can I make changes?
We are happy to make changes to your order at any time prior to shipping date. If your order has shipped, we are not able to alter the delivery and the order cannot be cancelled as it is perishable.
IMPORTANT: Please note in the event the shipping address is altered once the order is in transit, in most cases at lease one extra business day is added. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if an address is altered during transit or if you are unable to retrieve the order on the guaranteed delivery date
How do I safely handle/dispose of the dry ice?
Each order contains dry ice. The bag that contains the dry ice is clearly labeled. In the even that the order is roughly handled and shifting occurs, it is possible for the dry ice to ship and some may fall out of the bag.
Dry temperature is extremely cold at -109.3°F or 78.5°C. You should ALWAYS handle dry ice with care and wear protective cloth or leather gloves whenever touching it. If touched briefly it is harmless, but prolonged contact with skin can freeze cells and cause injury similar to a burn
Safe handling tips:
Thawing safe handling recommendations
Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.
Cold Water Thawing