All Felton Angus Beef products are processed in a USDA inspected facility and flash frozen. We ship only on Mondays or Tuesdays but no later than Wednesdays each week to ensure delivery by end of week. ***Exceptions for weather and holidays***
Your Felton Angus Beef order will be shipped in a custom designed insulated shipping box. We hope that all meats will arrive frozen. Be aware that thawing can occur due to weather, shipping delays or small orders that do not fill a box. All meat should arrive “cool to the touch” or at refrigerator temperature.
Our goal is for your order to arrive frozen. To ensure that your order arrives in perfect condition, our products are shipped in an insulated shipping box packed with dry ice.
***Dry Ice Caution*** It is normal for the dry ice to have dissipated during shipping. Use protective gloves to handle dry ice, or allow it to dissipate on its own. Avoid contact with bare skin. Refer to the Dry Ice Caution Info Card in your shipment for proper handling and disposal.
Your products should be frozen or cool to the touch at time of arrival. Place them into the freezer immediately upon receipt and inspection. If they do not feel cool to the touch upon arrival, please email firstname.lastname@example.org within seven (7) days of receipt, provide a description of the damage, and a photo (s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
You will receive an email confirming your order was placed and shipped. A shipping tracking number will be sent when your order is processed. The billing customer is responsible for ensuring that the recipient will be able available for delivery. It is highly recommended you monitor the package to ensure that it can be received by you or your designated recipient.
Please reference the shipping confirmation email that contains tracking number and expected delivery date by carrier.
Presently, we only deliver to the continental United States.
All shipments require a street address. Unfortunately, we cannot deliver to P.O. Boxes. It is the customer’s responsibility to provide and verify the correct shipping address.
Felton Angus Beef is not responsible for damage to the products if recipient is not available to accept the shipment at time of delivery. We ship without required signature to ensure your product arrives in a timely manner. Damage to the products due to an incorrect or incomplete address voids our guarantee.
All products will be shipped either via FedEx or UPS.
Does somebody need to be home to accept delivery?
Our boxes do not require a signature upon delivery.
Important Information for Business Address:
We recommend that you have the order delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason. We do not have information on when your business is open/closed etc. and are not able to account for this when shipping. Carriers deliver on evenings and weekends are we are not able to guarantee delivery on a certain date or time. Should your package be delivered to a business when it is not open, the carrier will not leave the package and will attempt to deliver the following business day. In the event the delivery date is altered due to business closure we are not able to guarantee the delivery.
How will my order arrive? Is it frozen?
Our beef is flash frozen, individually packaged and labeled at a USDA processing facility. The meat is shipped within a custom designed insulated box and packed with dry ice.
The beef should arrive frozen or partially frozen with ice crystals still visible or at lease refrigerator cold – below 40 degrees F as measured with a food thermometer. Beef should be placed in the freezer immediately upon arrival.
In the event of a carrier delay or damage to the shipping box that results in your beef arriving warm (above 40 degrees F as measured with a food thermometer) or you feel your order is compromised or unsafe in any way – notify us immediately by emailing email@example.com .
Do not consume or taste suspect food.
What are the shipping rates? Do you deliver to Hawaii, Alaska, or Canada?
We offer flat rate shipping to contiguous 48 states based on your geographic location. We do not ship to Hawaii, Alaska or Canada. We ship via FedEx and UPS. Flat rates are calculated by geographic location and transit time.
We do not ship outside the contiguous 48 states.
When will my order arrive? Where can I view my shipping information?
We ship Mondays or Tuesdays but never later than Wednesday from our Bozeman, Montana cold storage facility. If your order is placed on a Thursday-Sunday you can expect the order to ship the following week.
We do our best to deliver on weekdays only, but in the event there is a holiday during the shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area. Shipping times are dependent on your zip code and transit time.
Once your order is in transit you will receive an email with the tracking number.
All of our boxes are packaged with a specific amount of dry ice, which is calculated based on your geographic location/transit time. The dry ice may be completely evaporated when delivered on the guaranteed date, but your beef should still be frozen or cold to the touch/at a safe temperature for freezing. Orders are packed to sustain their frozen state up to the guaranteed delivery date.
We recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.
Once your order is in transit you will receive an email with the tracking number.
If you believe your order has shipped and you have not received notification, please check your spam folder.
If you have not received the email and believe your order has/should have shipped, please feel free to email firstname.lastname@example.org an update on your order status.
What if I am not happy with my order/item received?
We strive to provide a great selection of quality product delivered to your door.
If you are not satisfied with the quality of an item received or experience any packaging issues, please email email@example.com a description of the issue and a photo (s) of the item in question and package label for assessment within 7 days of receipt. If there is a question on items received, we may also need a copy of the packing slip included with the order. Since we are a mail order service and are not able to physically access the product, photos are necessary to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit toward your next order, or a partial/full refund.
My order has shipped, can I make changes?
We are happy to make changes to your order at any time prior to shipping date. If your order has shipped, we are not able to alter the delivery and the order cannot be cancelled as it is perishable.
IMPORTANT: Please note in the event the shipping address is altered once the order is in transit, in most cases at lease one extra business day is added. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if an address is altered during transit or if you are unable to retrieve the order on the guaranteed delivery date.
How do I safely handle/dispose of the dry ice?
Each order contains dry ice. The bag that contains the dry ice is clearly labeled with the large blue lettering. In the even that the order is roughly handled and shifting occurs, it is possible for the dry ice to ship and some may fall out of the bag.
Dry temperature is extremely cold at -109.3°F or 78.5°C. You should ALWAYS handle dry ice with care and wear protective cloth or leather gloves whenever touching it. If touched briefly it is harmless, but prolonged contact with skin can freeze cells and cause injury similar to a burn.
Safe handling tips:
Thawing safe handling recommendations
Perishable foods should never be thawed on the counter and must not be left at room temperature for more than two hours.
Cold Water Thawing
Email us if you have a specific question firstname.lastname@example.org